# Incorrect subscription changes affecting some accounts

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 19h 20m
- started 2026-01-22 16:38 UTC
- Channels REST API, Channels Webhooks
- us
- id: DWN-57033da57f
- Official page: https://stspg.io/12sq01t39cdc

## Updates from Pusher
### 2026-01-22 16:38 UTC: identified
We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.

### 2026-01-23 11:58 UTC: resolved
All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.

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