# High Latency in US2 on Channels WebSocket Client API

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 15h 9m
- started 2024-04-04 19:13 UTC
- Channels WebSocket client API
- id: DWN-5ffcfd51e1
- Official page: https://stspg.io/vhqf4g8jknt4

## Updates from Pusher
### 2024-04-04 19:13 UTC: investigating
We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

### 2024-04-04 19:49 UTC: monitoring
A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.

### 2024-04-04 20:23 UTC: identified
Issues with US2 have returned. We are seeing issues maintaining connections.

### 2024-04-04 20:52 UTC: identified
We are continuing to investigate issues with users unable to establish connections from the Websocket Client.

### 2024-04-05 01:28 UTC: monitoring
A fix for this issue has been deployed and we are monitoring the system.

### 2024-04-05 10:22 UTC: resolved
This incident has been resolved.

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