# Some customers are unable to downgrade their account

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Degraded
- lasted 25m
- started 2024-11-01 15:32 UTC
- Channels Dashboard
- id: DWN-a7401fd8e0
- Official page: https://stspg.io/rffw9jnyqj39

## Updates from Pusher
### 2024-11-01 15:32 UTC: investigating
We are aware of an issue where customers can't downgrade their account plan. Everything else continues to function normally.

### 2024-11-01 15:58 UTC: resolved
This incident has been resolved.

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