Public EU cluster outage

What to do

• Check whether you use Pusher Channels REST API, Channels WebSocket client API, Channels Stats Integrations, Channels presence channels and 1 more in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 36m it lasted.

  Anything that failed between 2023-12-05 17:34 UTC and 2023-12-05 18:11 UTC may need a replay.

• Subscribe to Pusher's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pusher works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pusher 4

1. investigatingDec 5, 2023, 5:34 PM UTC

   The public EU cluster is currently experiencing an outage which affects customers in this region. For customers in other regions, there is no impact. We are actively working on restoring the public EU cluster.

   provider

2. identifiedDec 5, 2023, 5:36 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. monitoringDec 5, 2023, 5:47 PM UTC

   The public EU cluster has been restored and all services are now back online. We will continue to monitor the cluster health.

   provider

4. resolvedDec 5, 2023, 6:11 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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