Experiencing Delays in Webhook Processing for Pusher Channel

What to do

• Check whether you use Pusher Channels Pusher.js CDN in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 8m it lasted.

  Anything that failed between 2024-05-18 10:06 UTC and 2024-05-18 13:14 UTC may need a replay.

• Subscribe to Pusher's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pusher works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pusher 3

1. investigatingMay 18, 2024, 10:06 AM UTC

   Impact: We are currently experiencing delays of up to 15 minutes in processing webhooks across our EU, MT1, and US2 clusters. However, we want to assure you that despite these delays, you can still utilize our system and successfully process messages. Affected Product: Pusher Channel Action Taken: Our team is actively supervising and adjusting system modifications to address this issue. We are progressively scaling up the pod count to improve processing efficiency. Additionally, we are conducting thorough analysis of traffic patterns to better understanding. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

   provider

2. monitoringMay 18, 2024, 1:02 PM UTC

   Recovered. Actively monitoring the system.

   provider

3. resolvedMay 18, 2024, 1:14 PM UTC

   The disturbance have been resolved.

   provider

Corrections

None so far.

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