Experiencing Degraded Performance in EU clusters for Pusher Channels

What to do

• Check whether you use Pusher Channels Pusher.js CDN in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.

  Anything that failed between 2024-05-20 08:42 UTC and 2024-05-20 10:09 UTC may need a replay.

• Subscribe to Pusher's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pusher works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pusher 4

1. investigatingMay 20, 2024, 8:42 AM UTC

   Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced. Affected Product: Pusher Channels Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

   provider

2. identifiedMay 20, 2024, 9:01 AM UTC

   Issue identified and being fixed.

   provider

3. monitoringMay 20, 2024, 10:07 AM UTC

   Resolved. Monitoring the system.

   provider

4. resolvedMay 20, 2024, 10:09 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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