# Experiencing Degraded Performance in EU clusters for Pusher Channels

- Provider: [Pusher](https://down.guide/pusher)
- Level: confirmed
- Impact: Operational
- lasted 1h 27m
- started 2024-05-20 08:42 UTC
- Channels Pusher.js CDN
- eu
- id: DWN-fef42f2682
- Official page: https://stspg.io/bg3cqr6cfg8c

## Updates from Pusher
### 2024-05-20 08:42 UTC: investigating
Impact: We are currently experiencing degraded performance on our EU clusters. As a result, some users are unable to send messages, and delays may be experienced.
Affected Product: Pusher Channels
Current Status: Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and understanding as we work to resolve this issue promptly. Thank you for your continued support.

### 2024-05-20 09:01 UTC: identified
Issue identified and being fixed.

### 2024-05-20 10:07 UTC: monitoring
Resolved. Monitoring the system.

### 2024-05-20 10:09 UTC: resolved
This incident has been resolved.

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