# General error messages navigating on tickets

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Degraded
- lasted 21m
- started 2026-09-08 13:14 UTC
- id: DWN-1b5891b7e9
- Official page: https://status.usepylon.com/incidents/01M20JEYSKK26P0XTG2XJMYEAZ

## Updates from Pylon
### 2026-09-08 13:14 UTC: investigating
We are aware of an issue where an Error message appears when navigating on tickets and are actively investigating.

### 2026-09-08 13:19 UTC: identified
Our engineers have identified the underlying cause of the issue and are working on a fix.

### 2026-09-08 13:28 UTC: monitoring
We have implemented a fix for the error messages and are monitoring our systems.

### 2026-09-08 13:35 UTC: resolved
The issue has been resolved and all systems are operational.

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