# Knowledge Base content failing to load

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Degraded
- lasted 19m
- started 2026-06-30 13:40 UTC
- id: DWN-32e2ce66ae
- Official page: https://status.usepylon.com/incidents/01KWCC59XNTJ4ESGTQ0G2J5BC9

## Updates from Pylon
### 2026-06-30 13:40 UTC: investigating
We are aware of an issue affecting some Knowledge Base articles failing to load and are actively investigating.

### 2026-06-30 13:45 UTC: monitoring
Our engineers implemented a rollback and affected articles are now loading as expected. We are continuing to monitor our systems.

### 2026-06-30 13:59 UTC: resolved
The issue has been resolved and all systems are operational. Please reach out to Support if you continue to have issues.

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