# Inbound Email Delays

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Degraded
- lasted 1h 17m
- started 2026-11-04 15:50 UTC
- id: DWN-5c5fec8552
- Official page: https://status.usepylon.com/incidents/01M6KM1MVKN149KJ26V6NDV0YV

## Updates from Pylon
### 2026-11-04 15:50 UTC: investigating
We are aware of an issue with inbound emails experiencing a delay of 10-15 minutes and are actively investigating.

### 2026-11-04 16:11 UTC: identified
We have identified the underlying cause of the issue and it is on our upstream vendors end. 
Link to their \[status page here\](https://status.postmarkapp.com/notices/jl1sq1h3iqx4fklf-delays-processing-inbound-messages).

### 2026-11-04 16:51 UTC: monitoring
Our vendor has deployed a fix for the delay and are monitoring.

### 2026-11-04 17:07 UTC: resolved
The issue has been resolved and all systems are operational and all delayed messages have been delivered.

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