# Errors when sending SMS and receiving phone calls

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Partial outage
- lasted 23m
- started 2026-10-01 13:08 UTC
- id: DWN-6325725624
- Official page: https://status.usepylon.com/incidents/01M3VS9M188XP8RQBAGX78Y00S

## Updates from Pylon
### 2026-10-01 13:08 UTC: investigating
We are aware of an issue affecting SMS messages and Phone calls and are actively investigating.

### 2026-10-01 13:20 UTC: identified
We have identified the underlying cause of the issue and are working on a fix.

### 2026-10-01 13:27 UTC: monitoring
We have implemented a fix and are monitoring our systems.

### 2026-10-01 13:31 UTC: resolved
The issue has been resolved and all systems are operational.

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