# Inbound Email Delays for US Hosted Workspaces

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 50m
- started 2026-09-28 16:14 UTC
- us
- id: DWN-792dd1ee54
- Official page: https://status.usepylon.com/incidents/01M3MCQ20QZKHKD61ED9J6WPFB

## Updates from Pylon
### 2026-09-28 16:14 UTC: monitoring
We have been alerted to an incident with our email provider, affecting US hosted Pylon workspaces, causing delayed processing of inbound delays that began at 8:25 PDT. No messages were lost and were queued for processing.
As of 9:03 PDT they have implemented a fix and inbound message processing is now recovering. Delayed messages are being worked through, and processing times are returning to normal. We are continuing to monitor this fix to confirm a full recover.

### 2026-09-28 18:03 UTC: resolved
This has been resolved. All inbound email processing have been caught up. No messages have been lost.

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