# Latency Issues within the Pylon Platform

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Major outage
- lasted 22m
- started 2026-09-09 23:01 UTC
- id: DWN-8fe9b9f846
- Official page: https://status.usepylon.com/incidents/01M246ESPCRZADZ1H0PF3WTPXS

## Updates from Pylon
### 2026-09-09 23:01 UTC: investigating
We are aware of an issue affecting general Pylon latency issues and are actively investigating.

### 2026-09-09 23:03 UTC: identified
We have identified the underlying cause of the issue and are working on a fix right now. We apologize for any inconveniences in existing workflows and customer interactions.

### 2026-09-09 23:22 UTC: monitoring
We have implemented a fix and are monitoring our systems.

### 2026-09-09 23:23 UTC: resolved
The issue has been resolved and all systems are operational.

### 2026-09-09 23:53 UTC: resolved
This issue has been resolved. No data was lost as a result of this incident.
Between 3:40 PM and 4:20 PM PT, Pylon experienced a delay in syncing new issues to the platform. During this window, new data appeared with up to a 10-minute delay, which caused certain dashboard operations to fail intermittently. 
\_We apologize for the disruption this may have caused to your team's workflow, and we'll continue working to prevent similar issues going forward.\_

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