# \[EU-hosted instances\] Platform Loading Issues/Unable to Login

- Provider: [Pylon](https://down.guide/pylon)
- Level: confirmed
- Impact: Partial outage
- lasted 23m
- started 2026-10-12 12:28 UTC
- eu
- id: DWN-ded3b4004b
- Official page: https://status.usepylon.com/incidents/01M4R1CVW391EPNDCBTBG9J0NH

## Root cause
> Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more.

[Postmortem](https://status.usepylon.com/incidents/01M4R1CVW391EPNDCBTBG9J0NH)

## Updates from Pylon
### 2026-10-12 12:28 UTC: investigating
We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time.
Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.

### 2026-10-12 12:36 UTC: monitoring
We have implemented a fix and are monitoring our systems.

### 2026-10-12 12:51 UTC: resolved
The issue has been resolved and all systems are operational.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).