# Object storage provider outage

- Provider: [PyPI](https://down.guide/pypi)
- Level: confirmed
- Impact: Major outage
- lasted 4h 22m
- started 2023-06-21 21:38 UTC
- files.pythonhosted.org - Files
- id: DWN-5034f5ff9c
- Official page: https://stspg.io/wtyzsdz444bk

## Updates from PyPI
### 2023-06-21 21:38 UTC: investigating
We are currently investigating an issue with our object storage provider.

### 2023-06-21 22:46 UTC: identified
We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.

### 2023-06-21 22:52 UTC: identified
We're in communication with the object storage provider and are waiting for them to rollout a fix.

### 2023-06-21 22:57 UTC: identified
We are also implementing our own change to guard against excessive latencies from the provider.

### 2023-06-21 23:45 UTC: monitoring
Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.

### 2023-06-22 01:59 UTC: resolved
This incident has been resolved.

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