# Infrastructure Outage

- Provider: [PyPI](https://down.guide/pypi)
- Level: confirmed
- Impact: Major outage
- lasted 1h 25m
- started 2024-12-13 13:44 UTC
- docs.python.org - Backends, speed.pypy.org, python.org - Downloads Backends +2
- id: DWN-5c75b34071
- Official page: https://stspg.io/8dl66mr6734m

## Updates from PyPI
### 2024-12-13 13:44 UTC: investigating
We are currently investigating an infrastructure outage impacting python.org/downloads backends, docs.python.org backends, bugs.python.org backends, wiki.python.org backends, as well as other services.

### 2024-12-13 13:48 UTC: investigating
We are continuing to investigate this issue.

### 2024-12-13 13:59 UTC: investigating
We are continuing to investigate this issue.

### 2024-12-13 14:00 UTC: identified
Private networking in our datacenter for these services is currently intermittent, we have opened a ticket with the provider requesting assistance.

### 2024-12-13 14:23 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-12-13 14:45 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-12-13 14:58 UTC: monitoring
We have begun seeing recovery across all services as of 14:44 UTC, we are monitoring for stability and ensuring all services are healthy.

### 2024-12-13 15:09 UTC: resolved
This incident has been resolved.

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