# Locations, Usages, and Analytics pages timing out

- Provider: [Radar](https://down.guide/radar)
- Level: confirmed
- Impact: Degraded
- lasted 3h 46m
- started 2025-04-30 18:10 UTC
- Dashboard
- us
- id: DWN-b89b2a1bb3
- Official page: https://stspg.io/b4vp026ttq3k

## Updates from Radar
### 2025-04-30 18:10 UTC: investigating
The Locations page in the dashboard is loading slowly or timing out. However, the track API is operating normally. We are investigating the issue.

### 2025-04-30 18:17 UTC: investigating
The Usage and Analytics pages in the dashboard are also loading slowly or timing out. We are continuing to investigate the issue.

### 2025-04-30 18:52 UTC: identified
An AWS Athena service issue is impacting the queries that power the Locations, Usage, and Analytics pages. We are waiting for updates from AWS support.

### 2025-04-30 19:26 UTC: identified
AWS support has informed us that they are continuing to work on a fix for this issue.

### 2025-04-30 20:40 UTC: monitoring
This incident appears to be resolved, but we are waiting for confirmation from AWS support.

### 2025-04-30 21:56 UTC: resolved
This incident has been resolved.

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