# Services and databases unavailable for some users in US West

- Provider: [Railway](https://down.guide/railway)
- Level: confirmed
- Impact: Partial outage
- lasted 12h 15m
- started 2026-10-03 11:45 UTC
- US West (California, USA)
- us
- id: DWN-00f0e939de
- Official page: https://status.railway.com/incident/72DDHCC1

## Updates from Railway
### 2026-10-03 11:43 UTC: identified
We have identified an issue causing some hosts in US West to become unresponsive. Services and databases running on those hosts may be unreachable or fail to connect, and redeploys of affected services may stall.
We are restarting the affected hosts, and services will come back automatically as each host recovers. Users with affected services will receive an email and an in-app notification. We will provide updates as we learn more.

### 2026-10-03 17:21 UTC: monitoring
All affected hosts in US West have been restarted, and services running on them are recovering. Users with affected services have been notified by email and in-app.
If one of your services is still unavailable, redeploy it once from your dashboard. If that doesn't resolve it, please reach out at station.railway.com.

### 2026-10-03 19:33 UTC: resolved
The issue affecting services and databases in US West has been resolved.
We apologize for any disruption. If you continue to experience issues, please contact support at https://station.railway.com.

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