Dashboard canvas failing to load & slow builds

What to do

• Check whether you use Railway Dashboard - railway.com, Image Registry (Metal), Build Machines (Metal), EU West (Amsterdam, Netherlands) and 3 more in apac, eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 13m it lasted.

  Anything that failed between 2026-04-02 13:50 UTC and 2026-04-02 15:03 UTC may need a replay.

• Subscribe to Railway's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=railway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Railway 4

1. investigatingApr 2, 2026, 1:50 PM UTC

   We are currently investigating reports of canvas load failures and slow builds.

   provider

2. investigatingApr 2, 2026, 2:15 PM UTC

   We're seeing recovery across affected systems. Canvas loading and build times are returning to normal levels. Our team is continuing to investigate the root cause to ensure full resolution. We'll post another update once we've confirmed stability. If you're still experiencing issues, please try refreshing your dashboard. We appreciate your patience.

   provider

3. monitoringApr 2, 2026, 2:31 PM UTC

   We've identified the root cause as abnormally high database load on an internal service, which was impacting canvas loading and build performance. The load has subsided and systems are recovering on their own. We'll confirm once we've verified sustained stability. Thank you for your patience.

   provider

4. resolvedApr 2, 2026, 3:03 PM UTC

   This incident has been resolved. Canvas loading and build performance are back to normal and have been stable. Thank you for your patience while we worked through this.

   provider

Corrections

None so far.

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