# Dashboard canvas failing to load & slow builds

- Provider: [Railway](https://down.guide/railway)
- Level: confirmed
- Impact: Degraded
- lasted 1h 13m
- started 2026-04-02 13:50 UTC
- Dashboard - railway.com, Image Registry (Metal), Build Machines (Metal) +4
- apac, eu, us
- id: DWN-55fd8342fa
- Official page: https://status.railway.com/incident/GU173OA2

## Updates from Railway
### 2026-04-02 13:50 UTC: investigating
We are currently investigating reports of canvas load failures and slow builds.

### 2026-04-02 14:15 UTC: investigating
We're seeing recovery across affected systems. Canvas loading and build times are returning to normal levels. Our team is continuing to investigate the root cause to ensure full resolution. We'll post another update once we've confirmed stability. If you're still experiencing issues, please try refreshing your dashboard. We appreciate your patience.

### 2026-04-02 14:31 UTC: monitoring
We've identified the root cause as abnormally high database load on an internal service, which was impacting canvas loading and build performance. The load has subsided and systems are recovering on their own. We'll confirm once we've verified sustained stability. Thank you for your patience.

### 2026-04-02 15:03 UTC: resolved
This incident has been resolved. Canvas loading and build performance are back to normal and have been stable. Thank you for your patience while we worked through this.

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