# Storage and networking issues affecting some services in US West

- Provider: [Railway](https://down.guide/railway)
- Level: confirmed
- Impact: Major outage
- lasted 2h 23m
- started 2026-08-28 23:55 UTC
- US West (California, USA)
- us
- id: DWN-9f527eac3f
- Official page: https://status.railway.com/incident/Z5Y3WO06

## Updates from Railway
### 2026-08-29 01:38 UTC: investigating
We are aware of an issue affecting some services hosted in our US West region. Users may experience services that are unavailable, stuck restarting, or experiencing slow connectivity.
We are actively investigating this issue. We will provide updates as we learn more.

### 2026-08-29 01:45 UTC: investigating
We have isolated the issue to our storage infrastructure in US West. Affected services may experience problems starting up, slow or unavailable storage, and degraded private network connectivity.
We are actively working to resolve the storage issue. We will provide updates as we learn more.

### 2026-08-29 02:08 UTC: monitoring
We have identified the root cause of the storage and networking issues affecting some services in US West. A hardware fault in our physical infrastructure caused degraded connectivity to our storage cluster.
We have isolated the affected hardware, taken it out of rotation, and are seeing recovery. We will continue to monitor and provide updates as services stabilize.

### 2026-08-29 02:18 UTC: resolved
The storage and networking issues affecting some services in US West have been resolved. The hardware fault in our physical infrastructure has been isolated and removed from rotation, and all services have recovered.
We apologize for any inconvenience. If you continue to experience issues, please contact support at https://station.railway.com.

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