# Some users might not be able to log in.

- Provider: [Railway](https://down.guide/railway)
- Level: confirmed
- Impact: Major outage
- lasted 1h 5m
- started 2026-02-13 01:00 UTC
- Dashboard - railway.com
- id: DWN-eb713bb987
- Official page: https://status.railway.com/incident/RBM5OTF4

## Updates from Railway
### 2026-02-13 01:00 UTC: investigating
We are currently investigating this incident. All running services are fully operational, only login is affected.

### 2026-02-13 01:12 UTC: identified
A Redis shard on the Dashboard is timing out. A subset of users may see dashboard timeouts

### 2026-02-13 01:22 UTC: monitoring
We implemented a fix and are currently monitoring the result. 
We're seeing recovery on queued deployments as well.

### 2026-02-13 02:05 UTC: resolved
This incident has been resolved.

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