# Slow attached storage for some users in US West

- Provider: [Railway](https://down.guide/railway)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 30m
- started 2026-10-04 00:00 UTC
- US West (California, USA)
- us
- id: DWN-f69bd673c4
- Official page: https://status.railway.com/incident/A0O39CGE

## Root cause
> We have identified the cause and are actively working to restore normal performance.

[Postmortem](https://status.railway.com/incident/A0O39CGE)

## Updates from Railway
### 2026-10-04 00:34 UTC: investigating
We are aware of an issue affecting attached storage performance for some users in US West. Users may experience slow services and databases, queries taking longer than expected, deploys that are slow to become healthy, or intermittent crash loops.
We have identified the cause and are actively working to restore normal performance. We will provide updates as we learn more.

### 2026-10-04 04:50 UTC: identified
We have identified the cause of the storage performance degradation affecting some users in US West and are actively working to resolve it.
We will continue to provide updates as we make progress.

### 2026-10-04 06:08 UTC: monitoring
Storage performance in US West continues to improve. Latency is gradually decreasing as we work through the remaining remediation steps.
We are actively monitoring and will provide another update once we have more to share.

### 2026-10-04 06:14 UTC: monitoring
Storage performance in US West has returned to normal. Latency is back to baseline and write operations have resumed at expected levels.
We are continuing to monitor to confirm stability. If you are still experiencing issues, please reach out to support at https://station.railway.com.

### 2026-10-04 06:23 UTC: resolved
The storage performance issue affecting some users in US West has been resolved. Latency has returned to baseline and storage operations are back to normal levels.
We apologize for any inconvenience this caused. If you continue to experience issues, please contact support at https://station.railway.com.

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