# The Down Index, 2019-W43

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **30** Shopify: [UPS shipping rates not available at checkout](https://down.guide/shopify/DWN-f59661ae83) (Partial outage, 1h 16m)
2. **27** Shopify: [Payment processing failures for merchants using PayPal Express](https://down.guide/shopify/DWN-a112345784) (Partial outage, 21m)
3. **24** Shopify: [Themes not installing to some shops, problems with downloading shipping labels](https://down.guide/shopify/DWN-2a76d78d5f) (Degraded, 6h 53m)
4. **23** Uploadcare: [Higher latency and increased error rate on CDN and upload API](https://down.guide/uploadcare/DWN-63945196fc) (Degraded, 1h 38m)
5. **22** Shopify: [Problems logging into Shopify accounts](https://down.guide/shopify/DWN-4bbc24fb34) (Degraded, 1h 25m)
6. **19** Shopify: [SMS messages for order confirmations not received or delayed](https://down.guide/shopify/DWN-dcc0f0a7ae) (Degraded, 23m)

Previous week: https://down.guide/rankings/2019-W42; next week: https://down.guide/rankings/2019-W44

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