# The Down Index, 2020-W04

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **41** Shopify: [Failures with Shopify Shipping, Shopify Pay and Admin access](https://down.guide/shopify/DWN-e935759d4f) (Major outage, 23m)
2. **35** Stitch: [Legacy Database Integration Extraction Issues](https://down.guide/stitch/DWN-dbc653b492) (Partial outage, 14h 13m)
3. **30** Filestack: [Video Processing API issues](https://down.guide/filestack/DWN-45742ddb90) (Partial outage, 48m)
4. **29** Shopify: [PayPal not processing payments](https://down.guide/shopify/DWN-ee4f06ade6) (Partial outage, 25m)

Previous week: https://down.guide/rankings/2020-W03; next week: https://down.guide/rankings/2020-W05

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