# The Down Index, 2021-W05

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **44** api.video: [Delivery degraded](https://down.guide/api-video/DWN-2f0b8c3d53) (Partial outage, 1d 2h)
2. **43** api.video: [Delivery issue](https://down.guide/api-video/DWN-7c4dce0251) (Partial outage, 7h 24m)
3. **40** Basecamp: [Basecamp 3 is down](https://down.guide/basecamp/DWN-913b66c56c) (Major outage, 11m)
4. **38** Filestack: [Delivery and file conversions API performance issues](https://down.guide/filestack/DWN-3edb5ae717) (Partial outage, 4h 1m)
5. **30** Basecamp: [HEY has delays receiving email](https://down.guide/basecamp/DWN-7304adeae8) (Partial outage, 1h 23m)
6. **27** CloudBees: [Authentication issue to https://app.codeship.com/](https://down.guide/jenkins/DWN-05a0eadd3a) (Partial outage, 45m)
7. **23** CloudBees: [Investigating an issue with DevOptics entitlement synchronization](https://down.guide/jenkins/DWN-5438bcf636) (Degraded, 15h 41m)
8. **18** Coda: [Elevated errors in running packs](https://down.guide/coda/DWN-6ccf64c7bf) (Degraded, 47m)

Previous week: https://down.guide/rankings/2021-W04; next week: https://down.guide/rankings/2021-W06

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