# The Down Index, 2022-W05

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **40** Coda: [Packs issues](https://down.guide/coda/DWN-fd82cc710a) (Major outage, 54m)
2. **35** ServiceNow Cloud Observability: [Errors Ingesting Span Data](https://down.guide/lightstep/DWN-0d6789053a) (Partial outage, 4h 7m)
3. **32** ServiceNow Cloud Observability: [Delays receiving data from satellites](https://down.guide/lightstep/DWN-88c09f276f) (Partial outage, 1h 16m)
4. **30** Mailjet: [Partial outbound message delivery delays](https://down.guide/mailjet/DWN-992674179a) (Partial outage, 2h 14m)
5. **28** SourceHut: [Unplanned pages.sr.ht outage](https://down.guide/sourcehut/DWN-15fec17541) (Partial outage, 0m)
6. **22** ServiceNow Cloud Observability: [Errors Ingesting Span Data](https://down.guide/lightstep/DWN-00604819b7) (Degraded, 1h 29m)
7. **21** ServiceNow Cloud Observability: [Lightstep is having issues](https://down.guide/lightstep/DWN-9cf9a9db23) (Degraded, 54m)
8. **20** Twitch: [Identified Purchases Issues](https://down.guide/twitch/DWN-9eb2b166c8) (Degraded, 48m)

Previous week: https://down.guide/rankings/2022-W04; next week: https://down.guide/rankings/2022-W06

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