# The Down Index, 2023-W09

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **30** Close: [Delayed Webhook events](https://down.guide/close/DWN-d4a32c36b8) (Partial outage, 2h 15m)
2. **30** api.video: [Slow transcoding](https://down.guide/api-video/DWN-2da81cde39) (Degraded, 1h 44m)
3. **29** ServiceNow Cloud Observability: [Elevated errors in alerts, API time series queries, dashboards, notebooks](https://down.guide/lightstep/DWN-385d25048b) (Partial outage, 23m)
4. **26** Filestack: [Facebook upload outage](https://down.guide/filestack/DWN-bbd77d8534) (Degraded, 12d 22h)
5. **23** Opsgenie: [Opsgenie On Call analytics dashboards are not showing data](https://down.guide/opsgenie/DWN-785148edbe) (Degraded, 5d 7h)
6. **22** Loggly: [Indexing Delay](https://down.guide/loggly/DWN-8f58fb113b) (Degraded, 3h 9m)
7. **21** Percy: [Screenshots on Safari on iPhone are showing "Connection is not private" errors](https://down.guide/percy/DWN-064d076c9c) (Degraded, 1h 59m)
8. **20** Atlassian Statuspage: [Not able to upload images to the Manage Portal - Statuspage](https://down.guide/statuspage/DWN-747a217b71) (Degraded, 2h 51m)
9. **20** Gusto: [Most users are experiencing slowness](https://down.guide/gusto/DWN-35f1ed21b7) (Degraded, 2h 26m)

Previous week: https://down.guide/rankings/2023-W08; next week: https://down.guide/rankings/2023-W10

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