# The Down Index, 2023-W18

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **46** ServiceNow Cloud Observability: [intermittent UI unavailability issues](https://down.guide/lightstep/DWN-490e1c800b) (Major outage, 2h 35m)
2. **38** Gusto: [Most users are unable to access their Gusto account](https://down.guide/gusto/DWN-2ab0752a1a) (Major outage, 21m)
3. **31** Close: [SMS provider issues](https://down.guide/close/DWN-4806c4f063) (Partial outage, 2h 37m)
4. **25** Gusto: [Users are experiencing site slowness](https://down.guide/gusto/DWN-98acebfe9b) (Partial outage, 12m)
5. **20** Ably: [Issues with unbatched webhook and other service integration creation and delivery](https://down.guide/ably/DWN-5af1f7ec5b) (Degraded, 0m)
6. **18** imgix: [Intermittent 5xx errors](https://down.guide/imgix/DWN-c83d556bb2) (Degraded, 1h 15m)

Previous week: https://down.guide/rankings/2023-W17; next week: https://down.guide/rankings/2023-W19

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