# The Down Index, 2023-W28

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **53** ServiceNow Cloud Observability: [Lightstep experience major issues with web UI, query and ingest.](https://down.guide/lightstep/DWN-7272f74e4f) (Major outage, 9h 28m)
2. **42** Mapbox: [Degraded Live Traffic Data.](https://down.guide/mapbox/DWN-36b3fef1f2) (Major outage, 2h 18m)
3. **42** Dropbox Sign: [Site Outage](https://down.guide/dropbox-sign/DWN-2e69d2652b) (Partial outage, 4m)
4. **38** Clearbit: [Slow response times possible timeouts](https://down.guide/clearbit/DWN-fe9cbab3ea) (Degraded, 18h 1m)
5. **37** Flagsmith: [Issue affecting permissions for project admin users](https://down.guide/flagsmith/DWN-517cf6143c) (Degraded, 2h 31m)
6. **33** Clearbit: [Company lookups delayed](https://down.guide/clearbit/DWN-d3cd3d5a5b) (Degraded, 7h 14m)
7. **33** Clearbit: [Batches are slower then usual, queue backed up](https://down.guide/clearbit/DWN-786175f965) (Degraded, 3d 3h)
8. **31** Postman: [Upstream dependency issues for Bitbucket](https://down.guide/postman/DWN-ddeb886368) (Partial outage, 2h 54m)
9. **30** Flagsmith: [Slow response times for Edge API requests](https://down.guide/flagsmith/DWN-70f4cbebdc) (Degraded, 29m)
10. **26** LogRocket: [Secondary Search Delays](https://down.guide/logrocket/DWN-557c9c8fe6) (Degraded, 13h 26m)
11. **24** Mural: [Invalid signature error when signing in with SSO](https://down.guide/mural/DWN-95497a5b32) (Degraded, 2h 31m)
12. **8** Frontegg: [Partial Outage on Hosted Login Service](https://down.guide/frontegg/DWN-8c4e85c208) (Degraded, 0m)
13. **8** Mapbox: [Latency and timeouts on forward geocoding](https://down.guide/mapbox/DWN-7c6eebdd8f) (Degraded, 0m)

Previous week: https://down.guide/rankings/2023-W27; next week: https://down.guide/rankings/2023-W29

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