# The Down Index, 2024-W01

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **42** Gusto: [We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.](https://down.guide/gusto/DWN-250a677455) (Major outage, 2h 18m)
2. **42** Liveblocks: [Storage writes failures](https://down.guide/liveblocks/DWN-db81b47d6d) (Partial outage, 6h 33m)
3. **30** Keeper: [Vault login errors (Resolved)](https://down.guide/keeper/DWN-09157aec48) (Major outage, 0m)
4. **29** Pulumi Cloud: [Resource search timeouts](https://down.guide/pulumi/DWN-9707abab79) (Partial outage, 1h 37m)
5. **29** Pipedream: [v1 email sources not emitting events](https://down.guide/pipedream/DWN-57b76ecbf2) (Partial outage, 2h 30m)
6. **24** Mapbox: [Degraded performance for live traffic requests](https://down.guide/mapbox/DWN-d208674759) (Degraded, 1d 6h)
7. **20** Mural: [Mural collaboration issue - right-clicking on objects within the canvas causes Mural to display a blank screen](https://down.guide/mural/DWN-8badc5cea0) (Degraded, 1h 11m)

Previous week: https://down.guide/rankings/2023-W52; next week: https://down.guide/rankings/2024-W02

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