# The Down Index, 2024-W04

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **44** ServiceNow Cloud Observability: [span ingestion for customers using Cloud Observability operated microsats failing](https://down.guide/lightstep/DWN-4427288f86) (Major outage, 1h 8m)
2. **42** Mural: [Users are unable to consistently sign In to Mural](https://down.guide/mural/DWN-19e151b119) (Major outage, 1h 26m)
3. **33** Clearbit: [Page View Alerts Delayed](https://down.guide/clearbit/DWN-e5a1faa238) (Degraded, 14d 2h)
4. **30** LinkedIn: [Linkedin.com - Issue](https://down.guide/linkedin/DWN-ceae635cba) (Partial outage, 1h 17m)
5. **30** Stitch: [Web App Outage](https://down.guide/stitch/DWN-f9cba6b7e2) (Partial outage, 1h 5m)
6. **30** Basecamp: [All 37signals apps are having trouble](https://down.guide/basecamp/DWN-11bb004458) (Degraded, 25m)
7. **26** CockroachDB Cloud: [Degraded connectivity between clusters and external services.](https://down.guide/cockroachdb/DWN-827955a645) (Degraded, 11h 14m)
8. **18** Mapbox: [Authentication errors on Matrix, Optimization, and Directions APIs](https://down.guide/mapbox/DWN-7cff08cb6b) (Partial outage, 0m)
9. **17** Rootly: [Incident timeline loading slower than normal](https://down.guide/rootly/DWN-ae792008b1) (Degraded, 53m)
10. **10** Spacelift: [Elevated API Errors](https://down.guide/spacelift/DWN-1355181ff9) (Degraded, 1m)
11. **9** Spacelift: [Elevated API Errors](https://down.guide/spacelift/DWN-321bcf42ec) (Degraded, 0m)

Previous week: https://down.guide/rankings/2024-W03; next week: https://down.guide/rankings/2024-W05

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