# The Down Index, 2024-W14

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **48** Secureframe: [Secureframe Agent unable to connect](https://down.guide/secureframe/DWN-321c73fe16) (Major outage, 20h 22m)
2. **47** Hotjar: [Issues with billing system](https://down.guide/hotjar/DWN-fbd57fe07d) (Major outage, 2h 39m)
3. **38** Pinterest: [Pin builder](https://down.guide/pinterest/DWN-341035fb27) (Major outage, 25m)
4. **29** Basecamp: [HEY Email Delays](https://down.guide/basecamp/DWN-fffc46b93a) (Partial outage, 41m)
5. **27** Courier: [Segment Track events not firing automation workflows](https://down.guide/courier/DWN-4f0cd9226f) (Degraded, 1d 4h)
6. **25** Rootly: [Intermittent Failures with User Sign In and Incident Creation](https://down.guide/rootly/DWN-b03ca3c89a) (Partial outage, 26m)
7. **21** Pusher: [Functions dashboard returns error](https://down.guide/pusher/DWN-a24b1157d0) (Degraded, 2h 13m)
8. **21** Pipedream: [502 Bad Gateway on pipedream.com](https://down.guide/pipedream/DWN-e1f991b7f8) (Partial outage, 2m)
9. **16** Lokalise: [Degraded Performance for Git apps](https://down.guide/lokalise/DWN-e55d73d21b) (Degraded, 4m)

Previous week: https://down.guide/rankings/2024-W13; next week: https://down.guide/rankings/2024-W15

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