# The Down Index, 2024-W20

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **31** ServiceNow Cloud Observability: [Telemetry ingest severely degraded (spans, logs, metrics)](https://down.guide/lightstep/DWN-1e5c6f00b7) (Partial outage, 46m)
2. **31** Hex: [Platform instability](https://down.guide/hex/DWN-68771f05b8) (Partial outage, 49m)
3. **29** Bugsnag: [Dashboard outage and delays in event processing](https://down.guide/bugsnag/DWN-57a60182c5) (Degraded, 2h 41m)
4. **28** CockroachDB Cloud: [GCP Networking Outage](https://down.guide/cockroachdb/DWN-e92d40eeb6) (Partial outage, 1h 19m)
5. **28** Keeper: [Okta SSO Logins](https://down.guide/keeper/DWN-e9ade8e6e7) (Partial outage, 11m)
6. **27** Unit: [System Degraded Performance](https://down.guide/unit/DWN-01d6901a14) (Degraded, 1h 20m)
7. **27** CockroachDB Cloud: [Intermittent failures when creating Azure CC dedicated clusters](https://down.guide/cockroachdb/DWN-0bb231f5e1) (Degraded, 17h 35m)
8. **24** Mapbox: [Static Images API degradation](https://down.guide/mapbox/DWN-dca0644865) (Degraded, 19h 54m)
9. **24** ngrok: [Intermittent request failures in eu and us regions](https://down.guide/ngrok/DWN-3de0e38aa2) (Degraded, 30m)
10. **23** Secureframe: [Application intermittently unresponsive](https://down.guide/secureframe/DWN-f071c79a42) (Degraded, 3h 26m)
11. **21** LinkedIn: [Linkedin.com - Issue](https://down.guide/linkedin/DWN-883af79026) (Degraded, 2h 19m)
12. **17** LinkedIn: [Linkedin.com - Issue](https://down.guide/linkedin/DWN-d543ef7680) (Degraded, 23m)
13. **17** Unit: [Payments Degraded Performance](https://down.guide/unit/DWN-1a5205dc11) (Degraded, 25m)
14. **16** Twingate: [Recent DNS Activity Unavailable](https://down.guide/twingate/DWN-933e1e193f) (Degraded, 17m)

Previous week: https://down.guide/rankings/2024-W19; next week: https://down.guide/rankings/2024-W21

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