# The Down Index, 2024-W42

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **41** Gusto: [All customers are unable to use our chat option for support.](https://down.guide/gusto/DWN-bdabfa8ff9) (Major outage, 1h 33m)
2. **33** ngrok: [New endpoints failing to start in all regions](https://down.guide/ngrok/DWN-3333192df5) (Partial outage, 23m)
3. **31** Trello: [Boards are demonstrating slow performance for Workspace Guests](https://down.guide/trello/DWN-e8f30ffc15) (Degraded, 1d 3h)
4. **31** Iterable: [Issues impacting Email Sending](https://down.guide/iterable/DWN-0c0162fbc7) (Partial outage, 5h 25m)
5. **29** Basecamp: [Highrise is having some trouble](https://down.guide/basecamp/DWN-335c86065a) (Partial outage, 48m)
6. **27** Pipedream: [Experiencing significant delay with HTTP event sources](https://down.guide/pipedream/DWN-925a181ca5) (Partial outage, 50m)
7. **24** Dropbox Sign: [We are currently experiencing performance problems with Forms](https://down.guide/dropbox-sign/DWN-d36aed18d0) (Partial outage, 12m)
8. **24** Twingate: [Jamf Device Integration Issue](https://down.guide/twingate/DWN-21e4a3a6a9) (Degraded, 1d 17h)
9. **21** Pulumi Cloud: [High latency on Pulumi Cloud API](https://down.guide/pulumi/DWN-0decd875bb) (Degraded, 1h 10m)
10. **19** Loggly: [S3 Ingestion incident](https://down.guide/loggly/DWN-1989434d16) (Degraded, 45m)
11. **18** Close: [Application Loading Issues](https://down.guide/close/DWN-d42444b868) (Degraded, 42m)
12. **17** Spacelift: [Elevated API Errors](https://down.guide/spacelift/DWN-c9d0b86ed4) (Degraded, 40m)
13. **16** Spacelift: [Elevated API Errors](https://down.guide/spacelift/DWN-2e446c1344) (Degraded, 24m)
14. **14** Spacelift: [Elevated API Errors](https://down.guide/spacelift/DWN-5dda4525f9) (Degraded, 8m)

Previous week: https://down.guide/rankings/2024-W41; next week: https://down.guide/rankings/2024-W43

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