# The Down Index, 2025-W14

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **57** Vectara: [Major outage on query and indexing](https://down.guide/vectara/DWN-d22a185c44) (Major outage, 7h 48m)
2. **50** Clearbit: [Enrichment API outage](https://down.guide/clearbit/DWN-b9b114a9c3) (Major outage, 47m)
3. **40** Census: [Sync might be failing with mismatch errors](https://down.guide/census/DWN-7cc4f5a81f) (Partial outage, 17h 43m)
4. **39** Voyage AI: [API is partially down](https://down.guide/voyage/DWN-4c7eefe3ef) (Partial outage, 1h 55m)
5. **38** npm: [Issues publishing and installing packages](https://down.guide/npm/DWN-4dbb5531ce) (Partial outage, 4h 22m)
6. **33** Superhuman: [Unstable Send Behavior from Android Devices](https://down.guide/superhuman/DWN-67eeac16ae) (Degraded, 1d 2h)
7. **31** Upstash: [QStash: Degraded performance in request processing and event logs](https://down.guide/upstash/DWN-2253eff107) (Degraded, 13h 57m)
8. **29** Lattice: [Manager emails are not included in directory export CSV](https://down.guide/lattice/DWN-e354d3132e) (Degraded, 2h 11m)
9. **28** Grammarly: [Some Grammarly users may be unable to log in](https://down.guide/grammarly/DWN-025c7161a2) (Partial outage, 39m)
10. **27** npm: [Intermittent issue with viewing and installing packages](https://down.guide/npm/DWN-f677873ad2) (Degraded, 3h 1m)
11. **27** Hex: [Copy to clipboard and download CSV issues](https://down.guide/hex/DWN-24d62560cc) (Degraded, 1d 3h)
12. **26** Coveralls: [Elevated Latency](https://down.guide/coveralls/DWN-01c82fbfc9) (Degraded, 4h 42m)
13. **23** Reddit: [Missing Action Buttons For Moderators](https://down.guide/reddit/DWN-0e74f8445e) (Degraded, 2h 11m)
14. **23** Bugsnag: [Macho Event processing delays](https://down.guide/bugsnag/DWN-651d9e242b) (Degraded, 2h 40m)
15. **23** Cohere: [Degraded Performance - Increased Latency - Command-a-03-2025/command-r-plus-08-2024](https://down.guide/cohere/DWN-e8e8a37530) (Degraded, 1d 3h)
16. **21** Twingate: [Issues with Dashboards and Events Processing](https://down.guide/twingate/DWN-ba62e3a879) (Degraded, 1h 6m)
17. **20** Cohere: [Degraded Performance: command-a-03-2025 - Increased Latency](https://down.guide/cohere/DWN-ee2412187e) (Degraded, 3h 28m)
18. **19** Rollbar: [Pipeline latency impacting notification delivery.](https://down.guide/rollbar/DWN-82ecca738b) (Degraded, 2h 6m)
19. **15** Rootly: [Intermittent Latency for Status Pages](https://down.guide/rootly/DWN-d7e86b2353) (Degraded, 24m)
20. **8** Retell AI: [Retell Telnyx Outage](https://down.guide/retell/DWN-e8a383be41) (Degraded, 0m)

Previous week: https://down.guide/rankings/2025-W13; next week: https://down.guide/rankings/2025-W15

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