# The Down Index, 2025-W17

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **58** Trello: [Trello is slow or unavailable](https://down.guide/trello/DWN-825b0e7ab7) (Major outage, 33m)
2. **54** Airtable: [Issue with Box and Hootsuite syncs](https://down.guide/airtable/DWN-404c4ce097) (Degraded, 10h 58m)
3. **49** Unit: [Elevated API Errors on Sandbox](https://down.guide/unit/DWN-da57625474) (Major outage, 1h 27m)
4. **45** Apify: [Platform performance degraded](https://down.guide/apify/DWN-f85086109a) (Partial outage, 8h 54m)
5. **43** Loops: [Increased 500 status codes](https://down.guide/loops/DWN-e18a688e27) (Partial outage, 1h 17m)
6. **42** api.video: [Issues with Delivery of videos](https://down.guide/api-video/DWN-43fc2a2f6a) (Partial outage, 43m)
7. **38** Superhuman: [Slow response times for Ask AI and delay in indexing new messages](https://down.guide/superhuman/DWN-a82d944211) (Partial outage, 1d 10h)
8. **34** Hex: [Inputs not reacting on some published apps](https://down.guide/hex/DWN-8d5589fca6) (Partial outage, 2h 55m)
9. **33** Iterable: [Queries to data stored on C120 cluster are failing](https://down.guide/iterable/DWN-cd14c21df2) (Partial outage, 1d 16h)
10. **31** Equinix Metal: [Secondary Metal port impacted in FR Metro (FR5)](https://down.guide/equinix/DWN-21cbe41566) (Degraded, 1d 16h)
11. **30** Reddit: [Investigating elevated site errors](https://down.guide/reddit/DWN-87d7798845) (Partial outage, 29m)
12. **29** Braze: [Email latency due to Sendgrid issue](https://down.guide/braze/DWN-42af0592d6) (Degraded, 1h 5m)
13. **27** Typeform: [Typeform OAuth Service degraded - Login with Microsoft Social login](https://down.guide/typeform/DWN-a8c0048dcb) (Partial outage, 28m)
14. **27** Attio: [We're investigating reports of platform avaliblity issues](https://down.guide/attio/DWN-bc0e7b734c) (Partial outage, 49m)
15. **27** ngrok: [Rate limit action causing connection issues](https://down.guide/ngrok/DWN-b1266b0101) (Degraded, 1h 49m)
16. **25** Retell AI: [Multilingual is currently downgraded](https://down.guide/retell/DWN-3cbcbf2de5) (Degraded, 7h 46m)
17. **25** Coveralls: [Elevated Latency](https://down.guide/coveralls/DWN-0151c68f04) (Degraded, 3h 31m)
18. **24** PyPI: [PyPI Elevated Error Rates](https://down.guide/pypi/DWN-7810123fe3) (Partial outage, 16m)
19. **23** Phrase: [Degraded Performance of CAT Web Editor Component](https://down.guide/phrase/DWN-7e657b2de2) (Degraded, 2h 16m)
20. **21** Equinix Metal: [Network Connectivity Issue - SG Metro](https://down.guide/equinix/DWN-3661bb3cb6) (Degraded, 48m)
21. **20** Plivo: [Intermittent Inbound SIP Calls Failures](https://down.guide/plivo/DWN-9f28367f07) (Degraded, 29m)
22. **20** Equinix Metal: [Network Connectivity Issue TY Metro](https://down.guide/equinix/DWN-f8cf8644a0) (Degraded, 31m)
23. **20** imgix: [Issues with logging in](https://down.guide/imgix/DWN-99272164b0) (Degraded, 3h 1m)
24. **19** Radar: [Maps not loading when using the default Radar map style and older MapLibre versions](https://down.guide/radar/DWN-05b55ac4ff) (Degraded, 1h 2m)
25. **18** Retell AI: [Retell LLM API incident](https://down.guide/retell/DWN-aaeedb8a40) (Partial outage, 0m)

Previous week: https://down.guide/rankings/2025-W16; next week: https://down.guide/rankings/2025-W18

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