# The Down Index, 2025-W18

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **47** Substack: [Increased error rates](https://down.guide/substack/DWN-07367fdcdb) (Partial outage, 1h 2m)
2. **46** LlamaCloud: [LLamaIndex Sparse Retrieval Outage](https://down.guide/llamaindex/DWN-fa4d1b9774) (Major outage, 3h 33m)
3. **43** Clearbit: [Webhook processing delayed](https://down.guide/clearbit/DWN-3761f735d9) (Partial outage, 2d 17h)
4. **41** Cerebras: [Identified - Caused by Internal Depencency](https://down.guide/cerebras/DWN-db57e5a82f) (Partial outage, 4h 11m)
5. **40** Smartsheet: [Smartsheet access issues and unexpected errors](https://down.guide/smartsheet/DWN-dcd16fab68) (Partial outage, 2h 57m)
6. **38** api.video: [Livestream Issues](https://down.guide/api-video/DWN-91ca440978) (Partial outage, 52m)
7. **37** JumpCloud: [Active Directory User Status Impacted](https://down.guide/jumpcloud/DWN-7c92be6c83) (Partial outage, 13h 36m)
8. **34** Voyage AI: [Increased errors to voyage-finance-2, voyage-large-2-instruct, voyage-law-2, voyage-code-2](https://down.guide/voyage/DWN-6bbcb7a74d) (Partial outage, 12m)
9. **30** Mural: [Mural Exports](https://down.guide/mural/DWN-b3a73b7c2d) (Partial outage, 1h 16m)
10. **30** Reddit: [Chat - elevated errors](https://down.guide/reddit/DWN-e6adccc498) (Partial outage, 36m)
11. **28** Oracle Cloud: [Networking \| Multiple Regions \| CN-6256486](https://down.guide/oracle-cloud/DWN-475c63f135) (Partial outage, 0m)
12. **28** Codecov: [Test Analytics Outage](https://down.guide/codecov/DWN-e44f8261da) (Partial outage, 32m)
13. **28** Lattice: [Error when viewing all employees in Calibration](https://down.guide/lattice/DWN-99e7691657) (Degraded, 1h 8m)
14. **27** Pulumi Cloud: [High error rate running program updates](https://down.guide/pulumi/DWN-76f4ecc915) (Partial outage, 28m)
15. **26** Substack: [Email analytics backup](https://down.guide/substack/DWN-1a1bd3efaf) (Degraded, 1d 11h)
16. **26** Courier: [AWS SES Failures](https://down.guide/courier/DWN-93420abcb7) (Degraded, 6h 20m)
17. **25** Hex: [Issues with building custom kernels](https://down.guide/hex/DWN-9f76da3734) (Degraded, 4h 57m)
18. **25** Bland AI: [Voice Unavailability](https://down.guide/bland/DWN-e9181e1f31) (Degraded, 2h 2m)
19. **25** JumpCloud: [Degraded Reports Service](https://down.guide/jumpcloud/DWN-726359d3ba) (Degraded, 4h 24m)
20. **25** Coveralls: [Elevated Latency](https://down.guide/coveralls/DWN-f9a1dafc6c) (Degraded, 3h 14m)
21. **24** Radar: [Locations, Usages, and Analytics pages timing out](https://down.guide/radar/DWN-b89b2a1bb3) (Degraded, 3h 46m)
22. **22** Windsurf: [Google Gemini 2.5 Pro and Flash Outage](https://down.guide/windsurf/DWN-27240c9d13) (Degraded, 3h 8m)
23. **22** Statsig: [Regional Data Delay for Experiment Results](https://down.guide/statsig/DWN-f4dcaec6ba) (Degraded, 3h 20m)
24. **21** LlamaCloud: [LlamaParse - Gemini 2.0 Flash](https://down.guide/llamaindex/DWN-c7b89a6978) (Degraded, 5h 32m)
25. **20** Plivo: [Intermittent MMS Delivery Issue](https://down.guide/plivo/DWN-530d24d874) (Degraded, 27m)

Previous week: https://down.guide/rankings/2025-W17; next week: https://down.guide/rankings/2025-W19

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