# The Down Index, 2025-W20

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **49** Mailgun: [Intermittent API Errors](https://down.guide/mailgun/DWN-38e5ff0adb) (Major outage, 3h 40m)
2. **47** Hex: [Degraded kernel acquisition](https://down.guide/hex/DWN-09e0520411) (Major outage, 4h 32m)
3. **42** Windsurf: [Network Outage](https://down.guide/windsurf/DWN-f02fa97e0c) (Major outage, 22m)
4. **40** Vectara: [Some corpora have complete or elevated error rate.](https://down.guide/vectara/DWN-5fab7dff6e) (Partial outage, 1d 14h)
5. **37** Smartling: [Errors rendering custom reports](https://down.guide/smartling/DWN-dee9296cf4) (Partial outage, 3h 9m)
6. **33** SparkPost: [Elevated percentage of API calls failing](https://down.guide/sparkpost/DWN-a243fb7a7d) (Degraded, 6h 7m)
7. **33** crates.io: [Crate indexes not updating](https://down.guide/crates-io/DWN-c1847a6863) (Partial outage, 7m)
8. **32** Bland AI: [Database connection issue](https://down.guide/bland/DWN-cc64887112) (Degraded, 1h 23m)
9. **31** Bland AI: [Inbound calls not getting picked up](https://down.guide/bland/DWN-25cf3b0007) (Degraded, 56m)
10. **31** Hex: [Degraded Kernel Acquisition](https://down.guide/hex/DWN-922ef1ab99) (Partial outage, 43m)
11. **30** Retell AI: [Telnyx Inbound Calling Down](https://down.guide/retell/DWN-e58114d334) (Partial outage, 1h 17m)
12. **28** LambdaTest: [Partial Outage](https://down.guide/lambdatest/DWN-c2aca47cf8) (Partial outage, 0m)
13. **28** LambdaTest: [Hyperexecute Degraded Performance](https://down.guide/lambdatest/DWN-700ff0c642) (Partial outage, 0m)
14. **28** Reddit: [Elevated Errors](https://down.guide/reddit/DWN-2b3435dbac) (Partial outage, 1h 6m)
15. **27** Retool: [Intermittent Certificate Errors for Retool Requests](https://down.guide/retool/DWN-90a97e03f7) (Degraded, 5d 9h)
16. **27** Trello: [Trello was temporarily inaccessible](https://down.guide/trello/DWN-3233e99645) (Partial outage, 54m)
17. **24** Codecov: [Queue Slowdown](https://down.guide/codecov/DWN-b88b1f4126) (Degraded, 17h 47m)
18. **24** JumpCloud: [Degraded Admin Console Service](https://down.guide/jumpcloud/DWN-7a7ec6865a) (Degraded, 3h 26m)
19. **22** Stream: [Outage in Us-East Edge](https://down.guide/stream/DWN-d7699f092c) (Partial outage, 0m)
20. **20** Wasabi: [Wasabi.com Try Free Sign-up Form Returning Server Error](https://down.guide/wasabi/DWN-545353c746) (Degraded, 2h 17m)
21. **20** Vectara: [Queries are affected due to server upgrade](https://down.guide/vectara/DWN-23fd6aeaec) (Degraded, 55m)
22. **18** Close: [Delayed Webhook Processing](https://down.guide/close/DWN-1861fda733) (Degraded, 51m)
23. **17** Rootly: [Experiencing issues connecting to Slack](https://down.guide/rootly/DWN-512f3ecfbd) (Degraded, 1h 3m)

Previous week: https://down.guide/rankings/2025-W19; next week: https://down.guide/rankings/2025-W21

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