# The Down Index, 2025-W27

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **60** Dropbox Sign: [Sign is not working as expected.](https://down.guide/dropbox-sign/DWN-dee3e0dd88) (Major outage, 1h 11m)
2. **58** Bitbucket: [Users experiencing errors attempting to load Bitbucket](https://down.guide/bitbucket/DWN-172daa60ef) (Partial outage, 2h 8m)
3. **53** Sauce Labs: [2025-July-2 Service Incident](https://down.guide/saucelabs/DWN-1cb8f52d9b) (Major outage, 10h)
4. **52** Vectara: [Users authorization is broken](https://down.guide/vectara/DWN-decf4d67ac) (Major outage, 8m)
5. **47** Mixpanel: [Errors Loading Mixpanel.com](https://down.guide/mixpanel/DWN-ab4a1fd7ed) (Major outage, 45m)
6. **44** Vectara: [Network issue causing some APIs to fail](https://down.guide/vectara/DWN-6f843e953a) (Partial outage, 1h 3m)
7. **42** Cloudinary: [VIESUS™ Automatic Image Enhancement is currently down.](https://down.guide/cloudinary/DWN-67e69df6a7) (Partial outage, 4h 36m)
8. **40** Bitbucket: [Customers experiencing issues with Bitbucket builds](https://down.guide/bitbucket/DWN-774fdcd1b9) (Partial outage, 50m)
9. **38** Cloudinary: [Webhook Notification Delivery Delays](https://down.guide/cloudinary/DWN-6097523595) (Degraded, 22h 39m)
10. **30** CockroachDB Cloud: [Cluster operations taking longer than expected](https://down.guide/cockroachdb/DWN-a655ad53c4) (Partial outage, 3h 4m)
11. **30** CockroachDB Cloud: [Cluster operations impaired](https://down.guide/cockroachdb/DWN-b428430b14) (Partial outage, 41m)
12. **30** Filestack: [Degraded performance and intermittent issues with uploads](https://down.guide/filestack/DWN-6f0cf48601) (Degraded, 1d 8h)
13. **28** Dialpad: [Customers may be experiencing issues with workforce management](https://down.guide/dialpad/DWN-847b504da2) (Partial outage, 45m)
14. **26** Hightouch: [Users Logged Out](https://down.guide/hightouch/DWN-2fc14fe55e) (Partial outage, 24m)
15. **26** Mailjet: [Connection issues related to Event API](https://down.guide/mailjet/DWN-fdbfc5589f) (Partial outage, 19m)
16. **25** Wise: [Intermittent Transfers Error](https://down.guide/wise/DWN-1f5966083a) (Degraded, 2h 4m)
17. **23** JumpCloud: [Degraded System Insights](https://down.guide/jumpcloud/DWN-ef1a98563a) (Degraded, 2h 25m)
18. **23** Hightouch: [Elevated Errors w/ Hightouch Tunneling Service](https://down.guide/hightouch/DWN-559476b76f) (Degraded, 2d 19h)
19. **22** Cypress Cloud: [Slow Recording API and Cloud Dashboard access](https://down.guide/cypress-cloud/DWN-190f60af0c) (Degraded, 1h 10m)
20. **21** Equinix Metal: [FR5 DE-CIX link flapped](https://down.guide/equinix/DWN-8ef2680f22) (Degraded, 57m)
21. **19** Orb: [Delays in asynchronous work](https://down.guide/orb/DWN-6bdeaf89a6) (Degraded, 27m)

Previous week: https://down.guide/rankings/2025-W26; next week: https://down.guide/rankings/2025-W28

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