# The Down Index, 2025-W35

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **51** Superhuman: [Elevated Memory Usage](https://down.guide/superhuman/DWN-309f4fb099) (Major outage, 2h 16m)
2. **46** Webflow: [Reports of issues accessing the Dashboard and webflow.com](https://down.guide/webflow/DWN-513ce36369) (Major outage, 2h 19m)
3. **46** Duo Security: [Admin functions impacted when accessing Users and AD Sync on certain deployments](https://down.guide/duo/DWN-223591d96e) (Major outage, 3h 35m)
4. **42** Reddit: [Elevated errors with comments](https://down.guide/reddit/DWN-7e735686f9) (Partial outage, 40m)
5. **42** Smartsheet: [Smartsheet App Unavailable](https://down.guide/smartsheet/DWN-89dad9c314) (Major outage, 2h 26m)
6. **41** Vimeo: [Live events not loading](https://down.guide/vimeo/DWN-3d0806da55) (Major outage, 1h 40m)
7. **40** Grammarly: [The Grammarly Editor is not working as expected](https://down.guide/grammarly/DWN-39a01bde09) (Major outage, 34m)
8. **40** Statsig: [Drop in success rate for /api/v1/log\_event and /api/v1/rgstr](https://down.guide/statsig/DWN-44993873e2) (Major outage, 40m)
9. **38** Liveblocks: [AI Copilots seeing an elevated error rate](https://down.guide/liveblocks/DWN-b14db570f4) (Partial outage, 1h 8m)
10. **34** JumpCloud: [Console Service Outage](https://down.guide/jumpcloud/DWN-9ca59351c2) (Partial outage, 33m)
11. **32** Trello: [Trello Connectivity Problems](https://down.guide/trello/DWN-ee544df0e9) (Partial outage, 1h 33m)
12. **31** Smartsheet: [Data Shuttle](https://down.guide/smartsheet/DWN-c6ad89f199) (Partial outage, 4h 1m)
13. **28** DatoCMS: [Increased error rates](https://down.guide/datocms/DWN-15ee2dcef0) (Partial outage, 0m)
14. **27** SMTP2GO: [Display Issue of Processed Emails](https://down.guide/smtp2go/DWN-548152410c) (Degraded, 2d 13h)
15. **27** ngrok: [Errors on our billing and usage pages](https://down.guide/ngrok/DWN-22616769f8) (Partial outage, 40m)
16. **27** Affirm: [Merchant Dashboard Login Degradation](https://down.guide/affirm/DWN-df260d21d3) (Degraded, 1d 2h)
17. **25** Equinix Metal: [Primary Shared Interconnection impacted](https://down.guide/equinix/DWN-2d30eae596) (Degraded, 4h 28m)
18. **25** Hightouch: [Delayed delivery for a small subset of events](https://down.guide/hightouch/DWN-22f32607ed) (Degraded, 5h 8m)
19. **25** Dropbox: [Pop up to sign in On Microsoft Office Files](https://down.guide/dropbox/DWN-cd47a735dd) (Degraded, 14h 44m)
20. **24** Duo Security: [T-Mobile Services SMS Delivery Issue](https://down.guide/duo/DWN-d4a9d40c4b) (Degraded, 3h 53m)
21. **23** JumpCloud: [Directory Insights Events Failing to Propagate](https://down.guide/jumpcloud/DWN-3e6d387575) (Degraded, 2h 1m)
22. **23** npm: [Degraded Package Install Experience](https://down.guide/npm/DWN-12207d930e) (Degraded, 3h 9m)
23. **21** LinkedIn: [Linkedin.com - Issue](https://down.guide/linkedin/DWN-9c6da5bf8f) (Degraded, 2h 14m)
24. **20** Rootly: [Slack Platform Issue: Apps Displaying "We cannot display this message" Errors](https://down.guide/rootly/DWN-43be0d3d15) (Degraded, 3h 9m)
25. **19** Postman: [Degraded services in Postman are causing slowness in Application](https://down.guide/postman/DWN-5121a9aeb7) (Degraded, 58m)

Previous week: https://down.guide/rankings/2025-W34; next week: https://down.guide/rankings/2025-W36

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