# The Down Index, 2025-W52

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **52** Bitbucket: [Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products](https://down.guide/bitbucket/DWN-f4340d4691) (Major outage, 38m)
2. **48** Runway: [Unable to start new tasks](https://down.guide/runway/DWN-6d792b1e4a) (Major outage, 11m)
3. **46** Hightouch: [Some syncs failing to initiate](https://down.guide/hightouch/DWN-68f819d14d) (Partial outage, 34m)
4. **42** Confluence: [Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products](https://down.guide/confluence/DWN-10aa385cb8) (Major outage, 2h 32m)
5. **42** Trello: [Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products](https://down.guide/trello/DWN-49954df431) (Major outage, 38m)
6. **41** Miro: [Inability to upgrade/reactivate accounts from free/startup tier and start trials](https://down.guide/miro/DWN-a35ae39826) (Partial outage, 4h 56m)
7. **41** Modal: [Some services are down due to Database](https://down.guide/modal/DWN-59f8576c6f) (Major outage, 1h 54m)
8. **40** Jira: [Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products](https://down.guide/jira/DWN-823a4af93c) (Major outage, 38m)
9. **34** Cloudflare Workers: [Workers AI experiencing degraded availability in some models](https://down.guide/cloudflare-workers/DWN-9b1cd7b748) (Degraded, 1h 39m)
10. **33** JFrog: [JFrog Connect partial disruption with subset of devices appearing offline](https://down.guide/jfrog/DWN-e262fe6a0f) (Partial outage, 1d 23h)
11. **32** Duo Security: [Duo Support Phone System Issue](https://down.guide/duo/DWN-e8d9dfbf14) (Partial outage, 1h 24m)
12. **31** Squarespace: [Domain Registrations](https://down.guide/squarespace/DWN-d6bca78aa0) (Partial outage, 1h 45m)
13. **28** Stytch: [Increased 4XX and 5XX errors with Connected Apps](https://down.guide/stytch/DWN-216943b20a) (Degraded, 0m)
14. **27** Vanta: [Authentication Issues with Sentry Integration](https://down.guide/vanta/DWN-b1819612a8) (Degraded, 1d 17h)
15. **24** incident.io: [Increased rate of disconnections from Sentry](https://down.guide/incident-io/DWN-66050d3219) (Degraded, 3h 28m)
16. **24** Modal: [Scheduling of new containers failing](https://down.guide/modal/DWN-1e085ade17) (Partial outage, 16m)
17. **22** Vapi: [End of call reports + transcript showing duplicate messages](https://down.guide/vapi/DWN-8d388b337d) (Degraded, 8h 33m)
18. **21** Cloudflare: [Incorrect IP Geolocation on Cloudflare Dashboard](https://down.guide/cloudflare/DWN-b305557c31) (Degraded, 5h 20m)
19. **20** Aircall: [Calls dropping and quality issues](https://down.guide/aircall/DWN-0d98e6157d) (Degraded, 1h 50m)
20. **20** Substack: [Substack is experiencing issues](https://down.guide/substack/DWN-5f63a9f828) (Degraded, 42m)
21. **18** Cloudflare: [Elevated number of 5xx errors in BOM](https://down.guide/cloudflare/DWN-ba4d574f3a) (Degraded, 16m)
22. **18** Klaviyo: [Users with access to multiple accounts being unable to switch accounts](https://down.guide/klaviyo/DWN-4f6fdd86cd) (Operational, 1h 30m)
23. **18** Equinix Metal: [Customer provisioning issue in Silicon Valley Metro](https://down.guide/equinix/DWN-8d3916b9ac) (Operational, 1h)
24. **18** SourceHut: [git.sr.ht disrupted by LLM crawler botnets](https://down.guide/sourcehut/DWN-06c5d9ab1e) (Degraded, 0m)
25. **18** Groq: [Model Performance or Availability Issue: llama-3.3-70b-versatile](https://down.guide/groq/DWN-6a264f9327) (Degraded, 1h 15m)

Previous week: https://down.guide/rankings/2025-W51; next week: https://down.guide/rankings/2026-W01

---
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