# The Down Index, 2026-W20

The week's worst incidents, scored 0-100 (impact 30, breadth 20, duration 15, reach 20, acknowledgement 15). [Methodology](https://down.guide/rankings/methodology).

1. **72** Bitbucket: [Users experiencing issues accessing multiple Atlassian products](https://down.guide/bitbucket/DWN-2302027105) (Major outage, 1h 45m)
2. **61** Confluence: [Users experiencing issues accessing multiple Atlassian products](https://down.guide/confluence/DWN-310d01ac4d) (Major outage, 1h 53m)
3. **60** Trello: [Users experiencing issues accessing multiple Atlassian products](https://down.guide/trello/DWN-06509513e3) (Major outage, 1h 24m)
4. **58** Anthropic: [Elevated errors for Claude Sonnet 4.6 and Haiku 4.5](https://down.guide/anthropic/DWN-d300303ee2) (Partial outage, 36m)
5. **58** GitHub Pages: [Actions is experiencing degraded availability](https://down.guide/github-pages/DWN-887531f698) (Major outage, 35m)
6. **56** Anthropic: [Elevated error rates on requests to multiple models](https://down.guide/anthropic/DWN-763dc95e36) (Partial outage, 16m)
7. **53** Grafana Cloud: ["Failed to Load Dashboard" Errors](https://down.guide/grafana-cloud/DWN-a28c694306) (Partial outage, 18h 57m)
8. **53** Anthropic: [Elevated errors on Claude Opus 4.7](https://down.guide/anthropic/DWN-4ad4a09e85) (Partial outage, 19m)
9. **53** Jira: [Users experiencing issues accessing multiple Atlassian products](https://down.guide/jira/DWN-ddb9ad3923) (Major outage, 7m)
10. **52** Akamai Cloud (Linode): [\[Fragnesia\] Linux Privilege Escalation Vulnerability](https://down.guide/linode/DWN-0e8ba83c08) (Degraded, 53d 17h)
11. **51** Anthropic: [Claude.ai is experiencing elevated error rates](https://down.guide/anthropic/DWN-247e792d5c) (Partial outage, 2h 24m)
12. **50** Jira: [Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users](https://down.guide/jira/DWN-0abf2e1544) (Partial outage, 8h 22m)
13. **50** Anthropic: [Elevated error rates on requests to some models](https://down.guide/anthropic/DWN-6044fdc569) (Partial outage, 1h 28m)
14. **48** Anthropic: [Claude.ai is experiencing elevated error rates](https://down.guide/anthropic/DWN-2cf8ad182a) (Partial outage, 33m)
15. **47** Anthropic: [Elevated errors on Claude Opus 4.7](https://down.guide/anthropic/DWN-5308fa5c1e) (Degraded, 1h 52m)
16. **46** Akamai Cloud (Linode): [Service Issue - \[Linodes and Linode Kubernetes Engine (LKE)\] - \[All Regions\]](https://down.guide/linode/DWN-36cc7ecadc) (Degraded, 1h 1m)
17. **45** SerpApi: [\[Google Light API\] Empty results returned](https://down.guide/serpapi/DWN-57cc9f82ea) (Major outage, 13h 9m)
18. **43** Runway: [We've identified a problem and are working on a fix](https://down.guide/runway/DWN-4a04325b40) (Partial outage, 4h 21m)
19. **43** SerpApi: [\[Google Immersive Product API\] Downtime](https://down.guide/serpapi/DWN-4a873ac0a1) (Major outage, 5h 35m)
20. **43** Trello: [Trello - degraded performance](https://down.guide/trello/DWN-326c9fc95e) (Degraded, 9d 7h)
21. **42** Upstash: [Fly.io Upstash Redis Service Distruption](https://down.guide/upstash/DWN-8f8a7692dd) (Major outage, 3h 59m)
22. **42** Axiom: [Increased Ingest and Query Error Rates](https://down.guide/axiom/DWN-bfea3e8625) (Partial outage, 4h 10m)
23. **41** BrowserStack: [App Automate is facing issues](https://down.guide/browserstack/DWN-dcc29c7231) (Major outage, 1h 8m)
24. **41** Apify: [Proxy degradation](https://down.guide/apify/DWN-2faa436a1b) (Major outage, 0m)
25. **41** Rootly: [Slack-dependent features degraded due to ongoing upstream Slack incident](https://down.guide/rootly/DWN-3a9b69f450) (Major outage, 1h 59m)

Previous week: https://down.guide/rankings/2026-W19; next week: https://down.guide/rankings/2026-W21

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