# What broke on 2022-01-20

- Incidents: 2 at 2 providers; major outages: 1
- Downtime: 2h 10m

## Worst
- **ServiceNow Cloud Observability**: [Lightstep Webapp Down](https://down.guide/lightstep/DWN-c972089f00) (Major outage; lasted 3h 24m; started 2022-01-20 17:58 UTC; US - Service Directory, US - Dashboards, US - Change Intelligence +1; us)
- **Twitch**: [Identified Subscriptions Issue](https://down.guide/twitch/DWN-a474132b26) (Operational; lasted 36m; started 2022-01-20 18:40 UTC; Purchases)

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