# What broke on 2022-07-21

- Incidents: 5 at 3 providers; major outages: 0
- Downtime: 1h 12m

## Worst
- **ServiceNow Cloud Observability**: [Ingestion and web UI outage](https://down.guide/lightstep/DWN-2235c726e2) (Partial outage; lasted 57m; started 2022-07-21 20:05 UTC; US - Trace Assembly, PagerDuty Events API, US - Service Directory +12; us)
- **ServiceNow Cloud Observability**: [Failing to ingest some span data](https://down.guide/lightstep/DWN-58c81763f8) (Partial outage; lasted 1h 26m; started 2022-07-21 10:15 UTC; US - Trace Assembly; us)
- **Atlassian Statuspage**: [Elevated Errors for New SMS Subscriptions](https://down.guide/statuspage/DWN-39aa04054e) (Partial outage; lasted 12m; started 2022-07-21 16:37 UTC; SMS Subscription)
- **Atlassian Statuspage**: [Errors accessing manage portal](https://down.guide/statuspage/DWN-2ed79ec12a) (Partial outage; lasted 0m; started 2022-07-21 17:20 UTC)
- **Metabase Cloud**: [Emails not sending](https://down.guide/metabase/DWN-6fbc84543a) (Operational; lasted 30m; started 2022-07-21 12:23 UTC; Metabase Cloud Platform)

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