# What broke on 2023-05-02

- Incidents: 2 at 2 providers; major outages: 1
- Downtime: 1h 24m

## Worst
- **ServiceNow Cloud Observability**: [intermittent UI unavailability issues](https://down.guide/lightstep/DWN-490e1c800b) (Major outage; lasted 2h 35m; started 2023-05-02 21:08 UTC; US - Service Directory, US - Dashboards, US - Notebooks +3; us)
- **Dropbox Sign**: [Some users may not be able to complete Signature Request in Dropbox web](https://down.guide/dropbox-sign/DWN-c251c1360e) (Degraded; lasted 1d; started 2023-05-02 16:38 UTC; Document signing through Dropbox Sign and Fax)

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