# What broke May 1 to May 7, 2023

- Incidents: 9; major outages: 2
- Downtime: 4h 23m across providers

## Days
- [Mon, May 1](https://down.guide/recaps/2023-05-01): 2 incidents, 0 major outages
- [Tue, May 2](https://down.guide/recaps/2023-05-02): 2 incidents, 1 major outage
- [Wed, May 3](https://down.guide/recaps/2023-05-03): 2 incidents, 1 major outage
- [Thu, May 4](https://down.guide/recaps/2023-05-04): 2 incidents, 0 major outages
- [Fri, May 5](https://down.guide/recaps/2023-05-05): 0 incidents, 0 major outages
- [Sat, May 6](https://down.guide/recaps/2023-05-06): 1 incident, 0 major outages
- [Sun, May 7](https://down.guide/recaps/2023-05-07): 0 incidents, 0 major outages

## The Down Index
[The full table](https://down.guide/rankings/2023-W18), worst first.

- **ServiceNow Cloud Observability**: [intermittent UI unavailability issues](https://down.guide/lightstep/DWN-490e1c800b) (Major outage; lasted 2h 35m; started 2023-05-02 21:08 UTC; US - Service Directory, US - Dashboards, US - Notebooks +3; us)
- **Gusto**: [Most users are unable to access their Gusto account](https://down.guide/gusto/DWN-2ab0752a1a) (Major outage; lasted 21m; started 2023-05-03 21:23 UTC; Payroll, Benefits, HR)
- **Close**: [SMS provider issues](https://down.guide/close/DWN-4806c4f063) (Partial outage; lasted 2h 37m; started 2023-05-04 15:05 UTC; SMS)
- **Gusto**: [Users are experiencing site slowness](https://down.guide/gusto/DWN-98acebfe9b) (Partial outage; lasted 12m; started 2023-05-04 22:33 UTC; Payroll, Benefits, HR, API)
- **Ably**: [Issues with unbatched webhook and other service integration creation and delivery](https://down.guide/ably/DWN-5af1f7ec5b) (Degraded; lasted 0m; started 2023-05-03 16:33 UTC)
- **imgix**: [Intermittent 5xx errors](https://down.guide/imgix/DWN-c83d556bb2) (Degraded; lasted 1h 15m; started 2023-05-01 14:20 UTC; Rendering Infrastructure)

## Other weeks
- [Previous week: Apr 24 to Apr 30, 2023](https://down.guide/recaps/2023-W17)
- [Next week: May 8 to May 14, 2023](https://down.guide/recaps/2023-W19)

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=recap-2023-W18), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.