# What broke May 13 to May 19, 2024

- Incidents: 24; major outages: 0
- Downtime: 1h 4m across providers

## Days
- [Mon, May 13](https://down.guide/recaps/2024-05-13): 3 incidents, 0 major outages
- [Tue, May 14](https://down.guide/recaps/2024-05-14): 5 incidents, 0 major outages
- [Wed, May 15](https://down.guide/recaps/2024-05-15): 4 incidents, 0 major outages
- [Thu, May 16](https://down.guide/recaps/2024-05-16): 2 incidents, 0 major outages
- [Fri, May 17](https://down.guide/recaps/2024-05-17): 8 incidents, 0 major outages
- [Sat, May 18](https://down.guide/recaps/2024-05-18): 2 incidents, 0 major outages
- [Sun, May 19](https://down.guide/recaps/2024-05-19): 0 incidents, 0 major outages

## The Down Index
[The full table](https://down.guide/rankings/2024-W20), worst first.

- **ServiceNow Cloud Observability**: [Telemetry ingest severely degraded (spans, logs, metrics)](https://down.guide/lightstep/DWN-1e5c6f00b7) (Partial outage; lasted 46m; started 2024-05-13 17:20 UTC; US - Trace Assembly, US - Trace Statistics, US - Metrics +1; us)
- **Hex**: [Platform instability](https://down.guide/hex/DWN-68771f05b8) (Partial outage; lasted 49m; started 2024-05-15 15:24 UTC; Main site)
- **Bugsnag**: [Dashboard outage and delays in event processing](https://down.guide/bugsnag/DWN-57a60182c5) (Degraded; lasted 2h 41m; started 2024-05-14 02:46 UTC; BugSnag Dashboard, BugSnag Data Access API, BugSnag OTLP Trace Reporting API)
- **CockroachDB Cloud**: [GCP Networking Outage](https://down.guide/cockroachdb/DWN-e92d40eeb6) (Partial outage; lasted 1h 19m; started 2024-05-17 00:42 UTC)
- **Keeper**: [Okta SSO Logins](https://down.guide/keeper/DWN-e9ade8e6e7) (Partial outage; lasted 11m; started 2024-05-17 20:25 UTC; Keeper Web Vault (US); us)
- **Unit**: [System Degraded Performance](https://down.guide/unit/DWN-01d6901a14) (Degraded; lasted 1h 20m; started 2024-05-17 15:30 UTC; Onboarding, Payments, Cards +2)
- **CockroachDB Cloud**: [Intermittent failures when creating Azure CC dedicated clusters](https://down.guide/cockroachdb/DWN-0bb231f5e1) (Degraded; lasted 17h 35m; started 2024-05-17 19:24 UTC; CockroachDB Advanced; us)
- **Mapbox**: [Static Images API degradation](https://down.guide/mapbox/DWN-dca0644865) (Degraded; lasted 19h 54m; started 2024-05-17 00:04 UTC; API)
- **ngrok**: [Intermittent request failures in eu and us regions](https://down.guide/ngrok/DWN-3de0e38aa2) (Degraded; lasted 30m; started 2024-05-17 23:10 UTC; Region - EU, Region - EU, Region - US +1; eu, us)
- **Secureframe**: [Application intermittently unresponsive](https://down.guide/secureframe/DWN-f071c79a42) (Degraded; lasted 3h 26m; started 2024-05-14 13:30 UTC; Web Application)

## Other weeks
- [Previous week: May 6 to May 12, 2024](https://down.guide/recaps/2024-W19)
- [Next week: May 20 to May 26, 2024](https://down.guide/recaps/2024-W21)

---
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