# What broke on 2025-01-21

- Incidents: 5 at 5 providers; major outages: 0
- Downtime: 16m

## Worst
- **Substack**: [Increased latency and errors](https://down.guide/substack/DWN-c256f6e59d) (Partial outage; lasted 53m; started 2025-01-21 23:44 UTC; Substack publications, Writer dashboards, Substack.com +1)
- **Airtable**: [Scripting extensions incident - 2025-01-21](https://down.guide/airtable/DWN-96b8495869) (Degraded; lasted 42m; started 2025-01-21 22:35 UTC)
- **ngrok**: [Intermittent connectivity issues](https://down.guide/ngrok/DWN-28e7bb9849) (Degraded; lasted 1h 1m; started 2025-01-21 21:15 UTC; Region - AP, Region - AU, Region - EU +5; eu, us)
- **Bitbucket**: [Bitbucket Cloud web, api, and Pipelines service outage](https://down.guide/bitbucket/DWN-ffa13642ea) (Operational; lasted 8h 38m; started 2025-01-21 15:30 UTC; Website, API, Git via SSH +9)
- **Hotjar**: [Unable to verify tag installation](https://down.guide/hotjar/DWN-d2b37ab6bd) (Operational; lasted 3h 51m; started 2025-01-21 11:34 UTC; us)

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