# What broke on 2025-05-18

- Incidents: 3 at 3 providers; major outages: 0
- Downtime: 22m

## Worst
- **Hex**: [Degraded Kernel Acquisition](https://down.guide/hex/DWN-922ef1ab99) (Partial outage; lasted 43m; started 2025-05-18 23:38 UTC; Kernels)
- **SparkPost**: [Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)](https://down.guide/sparkpost/DWN-61d6f52a56) (Degraded; lasted 4h 5m; started 2025-05-18 14:58 UTC; SMTP Delivery - USA; eu, us)
- **Retell AI**: [Call Recordings Lost](https://down.guide/retell/DWN-671f19def0) (Operational; lasted 0m; started 2025-05-18 23:06 UTC)

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